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Hello. Urgent

My name is May Alebraheem

I got an email saying that I didn't return a book when I actually did. this is not the first time this happens and its getting very upsetting

I dont know why but I always get n email back sayin Idont return thins when i always do

Whether its books, markers, etc.

The email I got is saying I would be fined if I don't return the book, so please fix this issue as soon as possible.

The book is lab investigations in anatomy and physiology by author stephan

Thank you
Last Updated: Sep 21, 2017  |  4 Views
 
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Answer

Hello May,

I am sorry for the frustration.

I have located the book, checked the item in, and waived any fees associated to the rental.

I will discuss best practices with my team regarding checking in items as they are returned and, if they can't check in items immediately, making sure that items are backdated so no late fees are accrued.

Please let me know if you continue to experience similar problems and I will continue to assist you with removing the fines and working with my team to improve the service we are offering.

Thank You,

Matthew Wisotsky
User Experience Support Services
aj3401@wayne.edu

Answered by Matthew WisotskyBookmark and Share

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