Answered By: Maria Nuccilli
Last Updated: Apr 06, 2020     Views: 50

Most article scans are received through an automated process and are not reviewed by ILL staff.  We cannot guarantee that a PDF received in a format that can be printed or edited.  Other factors effecting the quality of article scans include the condition of the item being scanned and the type of scanner being used.

Resend Policy:

Resends will be requested if pages are missing or illegible. Email us at with the TN#

Resends will not be requested for scans due to:

  • Pages included twice 
  • Pages upside down (use the rotate function in your image reader software)